Buyer must inspect their entire order upon receipt. I must be notified of damages due to shipping or otherwise within 48 hrs to process a claim. Email me immediately at info@charmedceramics.com with a description of the damages (Including photos) so that I may contact your shipping carrier.

Kayla Kirk of Charmed Ceramics is not responsible for lost or stolen packages.

No, all sales of handmade goods are final.

In stock items will be given to the shipper within 3 to 5 business days. After that lead time can vary greatly due to multiple factors. If you have any quesions or concerns you can email me at info@charmedceramics.com

Absolutely. I am always open to discussing custom projects. Please email me at info@charmedceramics.com with details about your idea.